# Replay QA — Autonomous QA for the Vibecoding Era **Canonical URL:** https://www.replay.io --- # Autonomous QA for teams shipping faster than ever before. Replay QA autonomously explores every new build, reproduces the failures it finds, and sends your team evidence they can fix before users discover the bug. [Test Replay QA on my app](https://qa.replay.io/new?utm_source=homepage) No credit card. No existing test suite required. Want your coding agent to do it?Copy prompt What you get ## Bug reports your coding agent deserves Each report is prepared with coding agents in mind. A detailed root cause analysis, a suggested fix, a deterministic runtime recording, and all the context needed to do the job. ### What types of issues does Replay QA look for? ### How does Replay QA find these issues? Are you analyzing code? ### Does Replay QA also fix the bugs it finds? ### Can I push bug reports into our issue tracker? ### Does Replay QA categorize and prioritize the issues it finds? ### Can I run Replay QA from my coding agent? ### Can I use this with my software factory? The problem ## Your team ships more pull requests than anyone can review. Agents wrote most of that code. Static analysis passes on all of it, because static analysis reads the code without ever running the app. Nobody can review them all by hand, let alone click through what each one changed. So it ships to staging and looks fine, because the happy path is fine. Three days later an end user emails to say checkout is broken on their phone. An engineer loses an afternoon reproducing it, and the fix itself takes twenty minutes. Writing code got faster. Verifying it didn't, and it's still the part your team does by hand. How Replay QA works ## An agentic testing harness that works like a swarm of QA testers Most QA tooling starts with flows your team defines. Replay QA begins by exploring the application and identifying flows worth verifying. 1. 1 ### Explore Agents map the app, quickly discover user journeys, and work through them the way a new QA hire would in their first week. 2. 2 ### Test & Record Agents then write tests that they run while puppeting your app in our Chromium browser, capturing deterministic runtime recordings of every session. 3. 3 ### Investigate & Report Our QA agents look for bugs across a range of types: deep runtime bugs, UI glitches, accessibility issues, performance problems, and security vulnerabilities — including security scanning for injection, access control, and business logic gaps. They deliver robust bug reports with a root cause and a suggested fix. ### Do I need to have a test suite in place? ### How does Replay QA find the root cause of an issue? ### How are these recordings different from production monitoring like FullStory, LogRocket, or Datadog? [Learn more](https://www.replay.io/how-it-works) about how it works, or see what our [web application testing service](https://www.replay.io/web-application-testing) covers. How it fits your workflow ## It runs where your team already works Replay QA hooks into GitHub, comments on pull requests, and files into the tracker you already use. Nobody has to adopt a new tool to get the benefit. ### Connect a repo, then forget it Add your GitHub repo and authenticate. The Replay QA GitHub app installs itself and runs a new pass whenever your codebase changes: every push to main, every pull request, or both. No config file, no CI changes. ### Set your testing schedule Run Replay QA on every push, every PR, or on a fixed schedule. Daily or weekly runs let your team wake up to a fresh batch of issues — ready for coding agents to work through before the day starts. ### Test across every environment Point a project at dev, staging, production, or localhost. Switch environments in settings or manage them via the REST API. Consistent QA coverage no matter which environment you're looking at. ### Every pull request gets checked PR runs test against your preview deployment and post the root cause and suggested fix as a comment on the pull request, next to the diff that caused it. ### Bugs land in your tracker Not another dashboard nobody opens. GitHub Issues, Linear, Jira, or any endpoint that accepts a webhook. You control whether everything gets filed or only what Replay QA has confirmed. ### Everyone on the team can read it Invite as many collaborators to a project as you want. Designers, PMs, and contractors can read a report and watch the recording without a seat license or a debugging background. > “Love the tooling! Our QA workflows and bug discovery has become 10X faster. The devs are able to cycle through loopholes much faster and delivery timelines have been enhanced”  Harshil Tomar [@Hartdrawss](https://x.com/Hartdrawss) > “Blown away by what Replay QA discovered for my solo startup, helped me identify and fix bugs that could potentially affect conversions.”  Peter Mick [@ThePeterMick](https://x.com/ThePeterMick) > “Connecting my GitHub repository took only a few seconds, and the first run uncovered issues across functionality, UX, and accessibility that would've been easy to miss manually.”  Kaitee [@KaiteeShiks](https://x.com/KaiteeShiks/status/2079904638191735181) Setup ## Connect a GitHub repo in 5 minutes or less 1 ### Connect the repo Add your GitHub repo URL and authenticate. The Replay QA GitHub app installs itself. No config file, no test suite, no CI changes. 2 ### Choose when it runs Every push to main, every pull request, or a fixed daily or weekly schedule. Replay QA tests against your preview, staging, or any configured environment and explores the app the way a user would. 3 ### Bugs land in your tracker Each one arrives with the root cause, a suggested fix, and a full Replay recording. When the run came from a pull request, Replay QA comments on that PR directly. Not ready to connect a repo? [Point it at a staging or production URL](https://qa.replay.io/) to see it in action. Once connected, Replay QA works as a [continuous testing platform](https://www.replay.io/continuous-testing) that re-tests every change. ## Frequently asked questions ### How does Replay QA connect to my GitHub repository? During project setup you'll be taken through the GitHub authentication flow, where you'll be prompted to install the Replay QA GitHub app and specify which repositories it can monitor. Once the app is added to a repository, it listens for changes like pushes to main or new pull requests. You configure which events trigger a new test run. ### Can it test our staging or preview environments? ### Can Replay QA test my app if it has authentication enabled? ### How does Replay QA handle bot detection, like Cloudflare? ### Can it test apps running on localhost? ### What happens after we fix a bug? ### Does Replay QA do security testing? ### Can I schedule automated test runs? ### What's the REST API for? ### How much does it cost for a team? Want to see how Replay QA fits your stack? [See how it works](https://www.replay.io/how-it-works). ## Test it on your own repo In just a few minutes, Replay QA will start exploring your app to identify the user journeys, and hunting for bugs. [Test Replay QA on my app](https://qa.replay.io/new?utm_source=homepage) No credit card. No existing test suite required. Want your coding agent to do it?Copy prompt Running Replay QA across a lot of projects? [Talk to us](mailto:sales@replay.io) or [see plans](https://www.replay.io/pricing). --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # How Replay QA Works: From URL to Bug Report **Canonical URL:** https://www.replay.io/how-it-works --- How Replay QA works # Replay QA acts like a swarm of seasoned app testers. It explores your app on its own, detects the user journeys, and comes back with bug reports so your agent can fix them. [01Start](https://www.replay.io/how-it-works#step-0)[02Exploration](https://www.replay.io/how-it-works#step-1)[03Testing](https://www.replay.io/how-it-works#step-2)[04Analysis](https://www.replay.io/how-it-works#step-3)[05Bug Reports](https://www.replay.io/how-it-works#step-4)[06The Loop](https://www.replay.io/how-it-works#step-5) 01 Start ## Drop in a URL. Replay QA takes it from there. Paste any live web app URL and Replay QA gets to work immediately. No test suite to write or maintain. It's [automated QA testing](https://www.replay.io/automated-qa-testing) that handles all of it. 02 Exploration ## It discovers the user journeys Replay QA clicks through your app the way a new QA hire would, with no spec and no one to show them around. It finds the pages, the paths between them, and the journeys your users take most — including the ones nobody wrote down. 03 Testing ## It tests your app thoroughly Replay QA spins up a swarm of agents that runs all of the mapped journeys in parallel, in a browser. You can watch them work in real time. Each journey test gets recorded, capturing every DOM mutation, every network call, every JavaScript frame — all the data needed later to figure out why something doesn't work. 04 Analysis ## It analyzes the failed tests For all tests that fail, our agents time-travel through the recordings to find out why. Because our recordings are deterministic, the session behaves identically every time it's replayed — so the agents work from the full runtime picture instead of a guess. They can see the state of the page, the network calls, and the code that ran. They're reading what your app did, not what the code says it should do. - ✓Deep runtime bugs: React component failures, elusive state mutations, race conditions, async timing - ✓UI glitches: layout shifts, broken buttons, elements hidden behind overlays - ✓Accessibility failures: WCAG contrast violations, missing ARIA labels, keyboard traps - ✓Performance problems: slow network calls, render-blocking resources, long tasks - ✓Security vulnerabilities: injection flaws, broken access control, IDOR, cross-tenant data exposure, weak authentication 05 Reports ## It writes detailed bug reports The agents don't just find bugs — they write the report. Each one comes with everything needed to understand and fix the issue immediately. - ✓A video recording of the exact moment the bug occurs - ✓Annotated screenshots with problem areas highlighted - ✓A root cause analysis: specifically what, where, and why - ✓A suggested fix, ready to paste directly into your coding agent Bugs are grouped by type and severity so you always know where to start. If you connected a GitHub repo, reports go to your agent automatically — no copy-pasting required. 06 The Loop ## Fix. Ship. Verify. Apply the fixes from the Replay QA bug reports, ship it, and run it again. The same journeys re-run, confirming the fix and catching anything it broke. If you've made other changes to your app, they'll be detected and tested automatically. If you're running this on a GitHub repo, a new test run triggers on every push to main and with every PR (configurable). You can also set a daily or weekly schedule — useful for overnight runs that give your team fresh issues every morning. ## Test your app for free. Give Replay QA a URL. No test suite, no QA team, no credit card required. Test my app for free No test suite · No credit card · Just a URL Want your coding agent to do it?Copy prompt --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Replay Precog — Debugging for Code You Haven't Written Yet **Canonical URL:** https://www.replay.io/precog --- New — April 1, 2025 # We got tired of waiting for bugs to happen. So we built a debugger that doesn't. Replay Precog delivers deterministic root-cause analysis for bugs in code you haven't written yet. Arrest the bug before it commits the crime. [Enable Precog](https://docs.replay.io/basics/replay-mcp/quickstart) ## Every other debugger waits for the crime. We've moved on. Current debugging tools — including our own — share a fundamental limitation: they require the bug to have already happened. You write code. It ships. It breaks. You record. You replay. You find the root cause. This is, frankly, embarrassing. We built a time machine that only goes backwards. **Replay Precog goes the other direction.** ## How Precog works. One new MCP tool. Three capabilities that shouldn't be possible. ### Speculative execution analysis Precog runs a speculative React reconciler across a probabilistic AST shadow DOM — a ghost renderer that simulates what your component would do if you finished writing it. “Race condition detected in optimistic cart update. Root cause: you will name a variable 'data' instead of 'cartData', colliding with outer scope.” ### Your personal bug fingerprint Precog infers future mistakes from your typing velocity, variable naming conventions, and your personal Redux anti-pattern fingerprint — learned from your commit history. “This mistake is consistent with your Tuesday afternoon commit history. We've pre-generated the Replay recording. Link: replay.io/precog/abc123” ### Pre-generated recordings When Precog detects an imminent bug, it generates a full Replay recording of the failure before it occurs — so your agent already has the context it needs to fix it. “Note: this recording depicts a future that can still be avoided.” ## See it in action. Run `replay-mcp precog --watch` on any file and Precog begins analyzing your potential execution state in real time. terminal $ npx replay-mcp precog --watch ./src/components/PaymentFlow.tsx ⚠ PRECOG WARNING \[line 47 – not yet written\] You are about to introduce a useEffect dependency array omission. Predicted at 94.3% confidence. Suggested fix (preemptive): ``` useEffect(() => { ... }, [userId, cartTotal]) ``` // userId added. You were going to forget it again. PRECOG CRITICAL \[line 83 – 12 minutes from now\] Imminent race condition in optimistic cart update. Replay recording pre-generated. Link: replay.io/precog/abc123 For teams ## The Precrime Dashboard A real-time feed of bugs your engineers are statistically likely to introduce in the next 72 hours, ranked by predicted severity. Engineering managers have described early access as "clarifying." > I finally have data to back up what I've always suspected about our senior front-end engineer. > > — Series B fintech CTO, beta customer We are not responsible for any personnel decisions made using Precog data. Precrime dashboard — next 72h - jsmith / CheckoutFlow.tsx91% - mlee / AuthProvider.tsx87% - rpark / useCartState.ts74% - jsmith / PaymentForm.tsx68% Ambient Precog — vibe analysis ⚠ Keystroke cadence: erratic ⚠ You are about to ask the AI to "just make it look more premium." … structural instability inferred … component tree probability … … prompt sentiment delta … For vibe-coded apps ## Ambient Precog Built for apps where there is no code to analyze — only vibes. Precog monitors the emotional state of the prompt author using keystroke cadence, sentence fragment length, and the ratio of exclamation points to question marks in your prompts. From this, it infers structural instability in the component tree before the component tree exists. Compatible with Lovable, Base44, Replit, and any other platform where the code is technically someone else's problem. ## Known limitations. We believe in radical transparency. Especially when it's funny. - ### Other people's bad PRs Precog cannot predict bugs introduced by other people's bad PRs landing in your branch. This is a known class of unpredictable chaos we call external state corruption and is philosophically outside our roadmap. - ### TypeScript any TypeScript any renders Precog completely blind. This is intentional. We consider it a feature. - ### CSS Precog has no jurisdiction over CSS. No one does. ## Stop debugging bugs after they happen. We've moved on. Run the command below to enable Precog. `npx replay-mcp precog --enable` Note: this command does nothing. Happy April 1st. We do, however, actually build the best debugging tools in the world for bugs that have already happened. [Try Replay MCP](https://docs.replay.io/basics/replay-mcp/quickstart) --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Replay QA Pricing: Start Free with 25 Credits **Canonical URL:** https://www.replay.io/pricing --- Free plan · No credit card required # Simple pricing. Based on usage. Start free with 25 credits a month. Upgrade when you need more. MonthlyAnnualSave 15% Not sure if it's worth it? [Calculate your team's ROI →](https://www.replay.io/roi-calculator) Free $0 always free ## Try Replay with no commitment 25 credits a month, no time limit, no credit card required. [Get started free](https://qa.replay.io/) Starter $17 per month · $204 billed annually ## For individuals using Replay beyond the basics 50 credits a month — the right volume for solo builders running a handful of apps or workflows. [Get started](https://qa.replay.io/) Most popular Pro $170 per month · $2,040 billed annually ## For startups and small teams moving fast 500 credits a month for teams that ship often and need consistent coverage — however they use Replay. [Get started](https://qa.replay.io/) Private Cloud $1,000+ per month · starting price ## For organizations that need to own their data A storage bucket your company owns, with no egress to other systems, and cluster resources dedicated to processing your data alone. [Contact sales](https://www.replay.io/contact) On-Prem $5,000+ per month · starting price ## For running Replay inside your own infrastructure Complete ownership of the entire pipeline — data and compute — running on infrastructure you control. Volume-based usage can increase this price. [Contact sales](https://www.replay.io/contact) > “Next.js 13.4 wouldn't have been possible without Replay.” Tim Neutkins Co-author of Next.js, Vercel  > “Replay.io is galaxy brain tooling. Real gamechanger.” Dan Abramov React Maintainer  ## Frequently Asked Questions ### What's the difference between the plans? The plans differ by credit allotment. Free gives you 25 credits per month — enough to evaluate Replay QA with no time limit. Starter ($20/mo) and Pro ($200/mo) unlock more volume and all integrations. Private Cloud and On-Prem are for organizations that need dedicated data ownership or self-hosted infrastructure. ### Can I upgrade or downgrade at any time? Yes. Start on Free and upgrade whenever you're ready — no commitment required. You can downgrade to a lower plan at the end of your billing period. ### What counts as a credit? A credit maps to any meaningful work done by Replay QA. A user journey discovered, a bug found and analyzed. To run QA on a web app of average complexity, expect to spend around 20 credits. The more complex an app is, the more credits it will require. ### What happens if I hit my credit limit? You can always upgrade to a higher plan, and the credits for the new plan will become available immediately. Additionally, you can earn credits by sharing your Replay QA projects on social platforms. Open the project's settings and paste in the link to your public social post. Once it's set, the project is free — all credits already spent on it are refunded, and future QA on it is free. That's it: QA runs exactly the same, at no cost. Shared projects are public and searchable, so others can see the results — it also works great for QA'ing an app someone else posted to help them out. ### How is this different from Datadog, Sentry, or LogRocket? Those tools surface what went wrong. Replay captures the full runtime — every DOM mutation, network call, and JS execution frame — and analyzes it to tell you exactly why, with a specific fix. No human needs to read a trace. ### Does the Security Scan cost extra credits? Security Scan runs are billed the same way as standard QA passes — credits consumed depend on the complexity of your app, not the scan type. The same credit allotments apply across all QA modes. ### Can I schedule Replay QA to run on a set cadence? Yes. You can configure daily or weekly scheduled runs in project settings. Great for teams who want a nightly batch of fresh issues ready when the workday starts. ### Does Replay QA work with my existing tooling? Yes. We've built Replay QA to work well with your existing tooling. 1) You can ask your coding agent to kick off a Replay QA project with a prompt. Then your agent will be able to get updates on the progress, and when we find bugs, they'll be ingested automatically for your agent to fix. 2) If you've got Playwright tests set up in your CI/CD pipeline, you can configure your tests to also trigger Replay recordings, and our Github bot will kick off analyses on failed tests automatically (sending them to the Replay QA), and the root cause and suggested fixes will be posted as a comment on your PRs. It's magical. --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Individual Debugging — Fix bugs your agent can't figure out **Canonical URL:** https://www.replay.io/debugging --- Individual Debugging # Fix the bug your agent can't figure out. Replay is a time-travel debugger. Record your app, and get a deterministic capture of everything that happened — every function call, every state change, every network request. Then let your coding agent analyze it, or investigate it yourself. [Get started with Replay MCP](https://docs.replay.io/basics/replay-mcp/quickstart) Free to start — no credit card required ## Your agent is fast. But it's debugging blind. Your coding agent can read your code, run your tests, and suggest fixes. But when the bug is subtle — a race condition, a state update that fires twice, a redirect that silently fails — it's stuck guessing from error messages and source code alone. It doesn't know what actually happened at runtime. It can't see which component re-rendered, what the network response actually contained, or which event handler fired first. So it suggests a fix, you try it, it doesn't work, and the cycle repeats. **Replay gives your agent — and you — the runtime data that turns guessing into knowing.** That's why we built Replay ## Give your agent the power of time-travel Replay captures a deterministic recording — every DOM change, network request, JS execution frame, and state update. Using Replay MCP, your coding agent can analyze the recording, trace the exact causal chain from failure to root cause, and deliver the root cause and a suggested fix. No guessing. No manual debugging. No human required. You might be thinking *“how is that different than the monitoring tools I'm already using?”* We made this video for you. How it works ## Record → Investigate → Fix 1 ### Record the bug Reproduce the issue while Replay captures everything. Use the CLI (\`npx replayio record-suite\`), the Chrome extension, or let your coding agent trigger the recording. You get a deterministic replay—not a video, the actual program execution. 2 ### Investigate Add Replay MCP to your coding agent (Claude Code, Codeium, Cursor, etc.) and point it at the recording. Your agent can now inspect the actual runtime—set logpoints, trace function calls, examine state changes, follow call chains. Or dig in yourself with Replay DevTools. 3 ### Fix with confidence Whether your agent found it or you did, you now know exactly what happened. The root cause is clear because you saw it in the actual execution—not inferred from logs or guessed from the stack trace. ## The runtime context that changes everything Without a Replay recording, your coding agent can only read source code and error messages. With one, it can see: ### What actually executed The exact sequence of function calls, not what you think ran. Every function on every frame, with arguments and return values. ### State at any point in time React component state, Redux / Zustand / TanStack Query stores, local variables — all inspectable at any moment in the recording. ### Network reality Every request and response with full payloads and timing. Not what the code intended to send — what actually went over the wire. ### DOM as it was The actual DOM at any moment in time, not a reconstruction. See exactly what the user saw and when. ### Render behavior Which components re-rendered, what triggered them, and whether it was necessary. Follow the full component tree at any point. ### Event sequence Every event handler that fired, in order, with the state before and after. No more guessing about race conditions. This is the difference between debugging with evidence and debugging with intuition. Replay MCP in action ## From bug to fix — without touching DevTools Your coding agent uses Replay MCP to time-travel through the recording and deliver the root cause — while you do something else. ### Button doesn't work Creating a new task does nothing ### Broken data import CRM sync failed to upload our data ### Sluggish page load Dashboard takes too long to populate ### Flashing content Empty state flickers on visibility ### Button doesn't work Creating a new task does nothing ### Chat transcript with Replay MCP The form to add a new task isn't doing anything I'll investigate why the form to add a new task isn't working. Let me start by exploring the recording to understand what's happening. ✗ TimelineAssertionFailed: No absolute time at first checkpoint ▸ ✓ ReactComponentsComponent:Provider:5 rendered at Point:Provider:5 Componen ▸ ✓ ConsoleMessagesA total of 1 messages were logged to the console \[console.in ▸ ✓ SearchSources\### https://sales-crm-1771358279.netlify.app/src/components/ ▸ Let me look at the CreateTaskModal component more closely to understand its implementation, especially the form submission logic. ✓ ReadSource hits | L | code ------|------|------ | \*1 | import ▸ ✓ ReadSource hits | L | code ------|------|------ | 45 | 14 ▸ I can see the form submission logic. Line 53-54 shows `handleSubmit` was called once, but let me check where the `onSave` callback leads to. Let me look at TasksListPage to see how the modal's onSave is handled. ✓ ReadSource hits | L | code ------|------|------ | 149 | / ▸ ✓ SearchSources\### https://sales-crm-1771358279.netlify.app/src/pages/Tasks ▸ ✓ ReadSource hits | L | code ------|------|------ | 48 | // De ▸ I found the issue! Looking at `handleCreateTask` (lines 73-93): 1. Line 83 shows the function **was called once** (hit count: 1) 2. Lines 84-90 build the payload object 3. Line 92 closes the modal with `setCreateModalOpen(false)` (hit count: 1) 4. **But there's no `fetch` call to actually save the task!** The function closes the modal at the end, but it never makes a network request to persist the new task. The payload is built but never sent to the server. ## Root Cause The `handleCreateTask` function in `TasksListPage.tsx` is **missing the API call** to create the task. It: 1. Builds the payload object ✓ 2. Closes the modal ✓ 3. **Does NOT call `fetch` to POST the task to the backend** ✗ Compare this to line 65-70 where `fetch` is used to load deals - a similar pattern should exist after building the payload on line 92, but it's missing. The function just closes the modal without actually saving anything. Time travelogue ## Agents solving real bugs with Replay MCP These aren't toy demos. Real bugs, real codebases, full evidence trails. 7 min ### How Replay MCP helped find a React bug faster than Dan Abramov did Dan Abramov fixed a race condition in React 18. With Replay recordings, four parallel agents identified the root cause in under 30 minutes — the best run took 7 minutes. [Read the story](https://www.replay.io/blog/replay-time-travelogue-how-replay-mcp-helped-find-a-react-bug-faster-than-dan-abramov-did) — via @dan\_abramov 4–9 min ### Improving Nadia’s "debugging with AI" results using Replay MCP Nadia Makarevich tested AI debugging against three Next.js app bugs. Without Replay, the agent fixed 1 of 3. With Replay MCP, it found all three. [Read the story](https://www.replay.io/blog/replay-time-travelogue-improving-nadias-debugging-with-ai-results-using-replay-mcp) — via @nadia ## Any JavaScript app. Any coding agent. Deeper insights for React. ### Apps React, Vue, Angular, Svelte, Next.js, Remix, jQuery, vanilla JS — if it runs in the browser, Replay records it. ### Coding agents Replay MCP works with Claude Code, Goose, Cursor, Windsurf, or any MCP-compatible tool. ### React gets more Built-in React DevTools, component render chain analysis, Redux / Zustand / TanStack Query state tracking, and framework-aware diagnostics. ## Start debugging in under 5 minutes Three ways to record — pick the one that fits your workflow. Option A ### Replay MCP — agent-driven 1. Install Replay MCP in your coding agent 2. Record: `npx replayio record https://your-app.localhost:3000` 3. Tell your agent: “Debug this Replay recording — \[recording URL\]” Option B ### Chrome Extension — visual 1. Install the Replay Chrome extension 2. Click record, reproduce the bug, stop recording 3. Open the recording in Replay DevTools — or share the URL with your coding agent via MCP Option C ### CLI — manual or scripted 1. Install: `npm install -g replayio` 2. Record: `replayio record ` 3. Investigate in DevTools or via MCP ## Frequently Asked Questions ### Is this different from Replay CI Agent? Yes. CI Agent automatically records and analyzes your E2E test failures in your CI pipeline—no manual work needed. This page is about using Replay to debug specific bugs on your own, outside of CI. Same time-travel technology, different workflow. ### Does Replay MCP work with my coding agent? Replay MCP works with Claude Code, Codeium, Cursor, Windsurf, or any MCP-compatible tool. If your agent supports MCP, it can use Replay. ### Do I need to use MCP, or can I just use DevTools? Both work. Replay DevTools gives you a visual debugging interface with time-travel controls. Replay MCP lets your coding agent access the same data programmatically. Use whichever fits your workflow—or both. ### What does Replay actually record? Everything. Every function call, every DOM mutation, every network request, every state change, every event handler. It's a deterministic capture of the program execution, not a video or a log file. You can inspect any moment in the recording as if you paused the debugger right there. ### Does it only work with React? No. Replay records the entire browser runtime—any JavaScript framework works. React teams get additional insights from built-in React DevTools, component render analysis, and Redux / Zustand / TanStack Query state tracking integrations. ### Is Replay free for individual use? The free plan lets you record and investigate with no time limit—start without a credit card. For higher volume, individual debugging is available on the Growth plan at $20/mo—or reach out if you're an individual developer and we'll figure something out. See pricing ## Want automated analysis on every CI failure? Replay CI Agent records every E2E test run automatically and posts root cause + fix as a PR comment — no manual recording needed. Free plan available, $299/mo for Growth. [Learn about CI Agent](https://www.replay.io/) ## Stop guessing. Start seeing. Record your first bug and let Replay show you what actually happened. [Get started with Replay MCP](https://docs.replay.io/basics/replay-mcp/quickstart) Free to start. No credit card required. --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Web Application Testing Service — Paste a URL | Replay QA **Canonical URL:** https://www.replay.io/web-application-testing --- Web application testing # A web application testing service that needs only a URL Replay QA explores your web app, writes and runs its own Playwright tests, records every session, and files bug reports with root cause and a suggested fix. No test suite, QA team, or manual configuration. [Start free](https://qa.replay.io/new?utm_source=web-application-testing)[How it works](https://www.replay.io/how-it-works) No credit card required Want your coding agent to do it?Copy prompt What you get ## Bug reports your coding agent deserves Each report is prepared with coding agents in mind. A detailed root cause analysis, a suggested fix, a deterministic runtime recording, and all the context needed to do the job. ### Video recording Watch the failure exactly as it happened. ### Annotated screenshots See where on the page things went wrong. ### Root cause analysis With a confidence score, so you know what to fix first. ### Suggested fix Ready for a coding agent to apply. What gets tested ## Functional, UI, accessibility, and performance in one pass ### Deep runtime bugs React component failures, state mutations, race conditions, and async timing. ### UI glitches Layout shifts, broken buttons, and elements hidden behind overlays. ### Accessibility WCAG contrast violations, missing ARIA labels, and keyboard traps. ### Performance Slow network calls, render-blocking resources, and long tasks. How it works ## From URL to bug report in six steps 1 Start. Paste a URL or connect a GitHub repo. No setup beyond that. 2 Exploration. Agents map the app, discover user journeys, and identify flows worth testing. 3 Testing. A swarm of agents runs all journeys in parallel in a Chromium browser, recording every session deterministically. 4 Analysis. For failed tests, agents time-travel through recordings to find root cause. They read what the app did at runtime, not what the code says it should do. 5 Reports. Each bug comes with a video recording, annotated screenshots, root cause analysis with a confidence score, and a suggested fix. 6 The Loop. Apply fixes, ship, re-run. The same journeys verify the fix and catch regressions. Optional security scan ## Add a security pass to the same run Check for injection, broken access control, weak authentication, insecure API behavior, IDOR, and cross-tenant data exposure. Test dev, staging, production, or localhost through a reverse proxy. [See the security scan →](https://www.replay.io/security) ## Frequently asked questions ### What do I need to get started? A URL or a connected GitHub repository. Replay QA explores the app and writes its own tests, so there is no test suite to build first. ### What is in a bug report? ### Which environments can it test? ### How much does it cost? Related: [Continuous testing platform](https://www.replay.io/continuous-testing) · [Automated QA testing tool](https://www.replay.io/automated-qa-testing) ## Test your web app today Paste a URL or connect a GitHub repo. Free includes 25 credits a month, and an average app uses about 20 credits per full QA run. [Start free](https://qa.replay.io/new?utm_source=web-application-testing)[See pricing](https://www.replay.io/pricing) Want your coding agent to do it?Copy prompt --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Continuous Testing Platform for Web Apps | Replay QA **Canonical URL:** https://www.replay.io/continuous-testing --- Continuous testing # A continuous testing platform that re‑tests every change Run Replay QA on every push, PR, or schedule. The same journeys verify fixes and catch regressions, and new app changes are detected and tested automatically. [Start free](https://qa.replay.io/new?utm_source=continuous-testing)[How it works](https://www.replay.io/how-it-works) No credit card required Want your coding agent to do it?Copy prompt What you get ## Bug reports your coding agent deserves Each report is prepared with coding agents in mind. A detailed root cause analysis, a suggested fix, a deterministic runtime recording, and all the context needed to do the job. ### Video recording Watch the failure exactly as it happened. ### Annotated screenshots See where on the page things went wrong. ### Root cause analysis With a confidence score, so you know what to fix first. ### Suggested fix Ready for a coding agent to apply. Triggers ## Runs when your code changes, or on your schedule ### GitHub app Trigger on push to main, on pull requests, or on a schedule. PR runs post the root cause and suggested fix as a PR comment. ### Scheduled runs Run daily or weekly. An overnight run leaves a fresh batch of prioritized issues each morning. ### REST API Trigger runs, switch environments, retrieve results, and mark bugs resolved from your own orchestration. ### Multi-environment One project targets dev, staging, production, or localhost through a reverse proxy. Where results go ## Bug reports land where your team and agents work 1 Issue trackers. Webhooks to GitHub Issues, Linear, Jira, or any HTTP endpoint. File manually, on confirmed bugs only, or for all reports. 2 Coding agents. The Replay MCP server lets agents pull structured bug reports and time-travel debug their own failures. 3 Reviewers. Every failure is recorded deterministically, including DOM mutations, network calls, and JS frames, so reviewers get a recording instead of a diff. For autonomous coding pipelines ## A runtime verification layer for your factory Trigger runs via the REST API, receive structured bug reports your agents can act on, and re-run the same journeys to verify each fix. [Replay QA for software factories →](https://www.replay.io/for-software-factories) ## Frequently asked questions ### How do I run tests on every change? Install the Replay QA GitHub app on your repo. It triggers on push to main, on pull requests, or on a schedule. ### How are regressions caught? ### Can I trigger runs from my own pipeline? ### How much does it cost? Related: [Web application testing service](https://www.replay.io/web-application-testing) · [Automated QA testing tool](https://www.replay.io/automated-qa-testing) ## Test your web app today Paste a URL or connect a GitHub repo. Free includes 25 credits a month, and an average app uses about 20 credits per full QA run. [Start free](https://qa.replay.io/new?utm_source=continuous-testing)[See pricing](https://www.replay.io/pricing) Want your coding agent to do it?Copy prompt --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Automated QA Testing Tool — No Test Suite Needed | Replay **Canonical URL:** https://www.replay.io/automated-qa-testing --- Automated QA testing # An automated QA testing tool that writes its own tests Replay QA maps your app's user journeys, writes and runs Playwright tests, and debugs failures with time-travel recordings. No test suite, QA team, or manual configuration. [Start free](https://qa.replay.io/new?utm_source=automated-qa-testing)[How it works](https://www.replay.io/how-it-works) No credit card required Want your coding agent to do it?Copy prompt What you get ## Bug reports your coding agent deserves Each report is prepared with coding agents in mind. A detailed root cause analysis, a suggested fix, a deterministic runtime recording, and all the context needed to do the job. ### Video recording Watch the failure exactly as it happened. ### Annotated screenshots See where on the page things went wrong. ### Root cause analysis With a confidence score, so you know what to fix first. ### Suggested fix Ready for a coding agent to apply. What's automated ## The whole QA loop, not just test execution ### Exploration Agents map the app and find the flows worth testing. ### Test authoring and execution Playwright tests are written and run in a Chromium browser. ### Analysis Agents read what the app did at runtime, not what the code says it should do. ### Reporting Root cause with a confidence score, plus a suggested fix ready for a coding agent. What it catches ## Bugs across runtime, UI, accessibility, and performance 1 Deep runtime bugs. React component failures, state mutations, race conditions, and async timing. 2 UI glitches. Layout shifts, broken buttons, and elements hidden behind overlays. 3 Accessibility. WCAG contrast violations, missing ARIA labels, and keyboard traps. 4 Performance. Slow network calls, render-blocking resources, and long tasks. Built on Replay's time-travel debugger ## Every session recorded deterministically Replay QA is built by Replay.io, founded by ex-Mozilla engineers. Every DOM mutation, network call, and JS frame is captured, so failures can be debugged after the fact. [See how it works →](https://www.replay.io/how-it-works) ## Frequently asked questions ### Do I need to write tests? No. Agents explore your app, discover user journeys, and write and run their own Playwright tests. ### How does it find the root cause of a failure? ### How much does it cost? Related: [Web application testing service](https://www.replay.io/web-application-testing) · [Continuous testing platform](https://www.replay.io/continuous-testing) ## Test your web app today Paste a URL or connect a GitHub repo. Free includes 25 credits a month, and an average app uses about 20 credits per full QA run. [Start free](https://qa.replay.io/new?utm_source=automated-qa-testing)[See pricing](https://www.replay.io/pricing) Want your coding agent to do it?Copy prompt --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Debugging ROI Calculator: What Bugs Cost You **Canonical URL:** https://www.replay.io/roi-calculator --- ROI Calculator # How much is debugging actually costing you? Enter your team's numbers. We'll show you how much engineering time Replay removes from the debugging loop — and what that's worth. Your team Adjust to match your setup. We'll estimate how much debugging time and cost Replay removes. Engineers on the team Including anyone who touches the test suite or reviews PRs. 8 150 PRs opened per week Across the whole team. 20 1100 Test failure rate Percentage of PRs that have at least one test failure. 30% 5%80% Avg. hours debugging a failure Time from "test failed" to knowing the root cause and fix. Includes reproduction, investigation, and fix verification. 2h 0.5h8h Avg. fully-loaded engineer cost Salary + benefits + overhead, divided by working hours. $75–$150/hr is typical for US engineers. $100/hr $50/hr$250/hr How we calculate this: Based on your inputs, your team deals with ~26 test failures/month, consuming 52 hrs and $5k in engineering time. Replay eliminates ~85% of that investigation time by delivering root cause and a suggested fix directly on the PR. Hours saved / month 44 hrs 5.5 hrs per engineer Cost saved / month $4k vs. $299/mo for Replay Annual savings $53k At current team size and failure rate ROI 15× Replay pays for itself in ~2 days Monthly cost vs. savings Net: $4k/mo Replay cost$299/mo Engineering time saved$4k/mo Backed by data: On the [Web Debug Bench](https://blog.replay.io/web-debug-bench) (177 real bugs), Claude Code + Replay MCP scored 76% vs. 61% without — a 15-point lift from time-travel debugging alone. Teams using Replay report reducing reproducibility time from 1–2 hours per engineer per day to near zero. [Test Replay QA for Free](https://qa.replay.io/) > “Before Replay we spent somewhere between 1–2 hours per day per dev in this reproducibility purgatory.” Mark Probst VP Engineering, Glide --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # About Replay — Making Software Visible **Canonical URL:** https://www.replay.io/about --- # We make the invisible visible. Replay started with a simple belief: if you can't see what your software is doing, you can't fix it. We built the technology to change that — for developers, for AI agents, and for anyone building with code. Where we started Debugging has always been the same: guess what went wrong, try a fix, see if it works. Repeat until you get lucky or give up and rewrite. We thought that was broken. Our founders spent a decade at Mozilla working on the Firefox browser engine — one of the most complex software systems ever built. They saw firsthand how much time gets lost to bugs that nobody can reproduce, errors that nobody can explain, and fixes that nobody is confident about. So they built Replay: a way to record exactly what your software did and play it back, step by step. Not a video. Not a log file. **A deterministic capture of every DOM change, network request, and state update** — the full picture, down to the last detail. In the early days, we gave developers a superpower: the ability to time travel through their recordings. Step forward, step back, inspect state at any point in time. No reproduction required. No guessing. Just the truth. Where we're going Today, the way software gets built has fundamentally changed. AI agents write code, spin up apps, and iterate faster than any human team could. But speed without visibility creates a new problem: apps ship with bugs nobody caught, because nobody was watching. That's the gap Replay QA was built to close. **Replay QA autonomously explores your app, records every session, and surfaces real bugs with root causes and suggested fixes** — before your users find them. We've built Replay QA to work alongside your coding agent. Drop in a URL for on-demand testing, or connect a GitHub repo for a continuous quality gate that runs every time you ship. Either way, bugs are caught, analyzed, and handed back to your agent to fix — automatically. We're building toward a world where shipping broken software is the exception, not the rule — where every app gets tested, every bug gets caught, and **no user ever hits a problem that could have been found first.** ## How we work The principles behind the product. ### Clarity over cleverness We build tools that show you exactly what happened — no abstractions, no hand-waving. That same principle runs through everything we do: our code, our communication, and our product. ### Long-term over fast We're not optimizing for the next quarter. We're building technology that changes how software gets built and debugged. That takes patience, and we're built for it. ### Open over closed We're a distributed team across time zones and continents. We care about what you ship, not when you're online. And we believe the tools that make software understandable should be accessible to everyone — not just engineers at big companies. ## The team Founded by ex-Mozilla engineers. Distributed globally. Building the future of debugging. - [!\[Brian Hackett\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2Fbrian.png&w=3840&q=75)](https://www.linkedin.com/in/brian-hackett-0969a070/) [Brian Hackett](https://www.linkedin.com/in/brian-hackett-0969a070/) CEO Stanford Ph.D. with 10 years at Mozilla, where he worked on the systems that power the Firefox browser engine. Brian started Replay to solve the problem he spent a decade fighting: helping developers understand complex systems when things go wrong. When he's not building Replay, he's sailing or traveling in a van. - [!\[Mark Erikson\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2Fmark.png&w=3840&q=75)](https://www.linkedin.com/in/markerikson/) [Mark Erikson](https://www.linkedin.com/in/markerikson/) Software Engineer The maintainer of Redux and creator of Redux Toolkit — tools used by millions of React developers worldwide. Mark brings deep expertise in developer tooling and an obsessive focus on developer experience. Based in Southwest Ohio. - [!\[Dominik Seifert\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2Fdomi.png&w=3840&q=75)](https://www.linkedin.com/in/dominik-seifert-phd-8b663b54/) [Dominik Seifert](https://www.linkedin.com/in/dominik-seifert-phd-8b663b54/) Software Engineer Two decades of software engineering, from MMORPG servers to CUDA optimization. Dominik holds a Ph.D. in systems analysis and brings the kind of low-level systems knowledge that makes Replay's recording engine possible. Based in Taiwan, originally from Germany. - [!\[Thomas Daly\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2FthomasDaly.jpeg&w=3840&q=75)](https://www.linkedin.com/in/tomcdaly/) [Thomas Daly](https://www.linkedin.com/in/tomcdaly/) Head of Product Thomas is a product builder/maker that lives at the intersection of the customer and the product, while reading the tea leaves of the shifting landscape. Obsessed with the details of making great things, and loves nothing more than to do with good people. He talks about hospitality vs. hostility a lot. He lives in the lower Hudson River valley in NY. - [!\[Strider Wilson\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2Fstrider.png&w=3840&q=75)](https://www.linkedin.com/in/strider-wilson/) [Strider Wilson](https://www.linkedin.com/in/strider-wilson/) Software Engineer Frontend Software Engineer focused on building clean, intuitive user experiences that make complex technology feel simple. Strider specializes in React, TypeScript, and modern UI architecture, turning ambitious ideas into polished, scalable products. With experience across startups, product design, and fast-moving engineering teams, he enjoys solving hard problems through thoughtful design and efficient code. Outside of tech, he brings an adventurous mindset shaped by years as a wingsuit BASE jumper, skydiving instructor, photographer, and creator. -  ### Michael Ward Dev Ops Michael ward is an infrastructure engineer at replay.io, where he works on backend infrastructure, build pipelines, and whatever else keeps the lights on. he's been writing code long enough to know that 'it works on my machine' is a red flag, not a defense. outside of work he enjoys the outdoors, video games, and family time'bio - [!\[Brett Lamy\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2Fbrett.png&w=3840&q=75)](https://www.linkedin.com/in/blamy/) [Brett Lamy](https://www.linkedin.com/in/blamy/) Software Engineer Software Engineer with 15 years of experience delivering full-stack products for small startups and large high scale enterprises. - [!\[Mateusz Burzyński\](https://www.replay.io/_next/image?url=%2Fimages%2Fteam%2FMateusz.jpeg&w=3840&q=75)](https://www.linkedin.com/in/mateusz-burzy%C5%84ski-5183b0a3/) [Mateusz Burzyński](https://www.linkedin.com/in/mateusz-burzy%C5%84ski-5183b0a3/) Software Engineer Andarist maintains a bunch of popular JavaScript libraries. He's a TypeScript aficionado, avid tabletop gamer and an active fantasy reader. When not squashing bugs he likes to make people sweat with his forehand on a squash court. The code behind our code Integrity, honesty, and decency. Our principles are not aspirations but constraints. They lie behind every action we take, or decision we make. They ensure that we remain true to our course and true to ourselves. [Learn more](https://replayio.notion.site/Replay-s-Principles-Values-7b20c16430524356a28bbe842b1d5f06#19baa7e2-94a0-4f53-8211-12c280f715f5) Embedded values Our values anchor our aspirations and drive us forward. We are making software development faster, more accessible, more inclusive, and more exciting. We are dedicated to building a world where everyone is technically literate, a world where we are better equipped to overcome the greatest of challenges. [Learn more](https://replayio.notion.site/Replay-s-Principles-Values-7b20c16430524356a28bbe842b1d5f06#4af5092d36214ce4a780e9c144014e58) ## Test your app for free. Give Replay QA a URL. No test suite, no QA team, no credit card required. Test my app for free No test suite · No credit card · Just a URL Want your coding agent to do it?Copy prompt --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Privacy Policy: How Replay Handles Your Data **Canonical URL:** https://www.replay.io/privacy-policy --- # Privacy Policy Effective date: 8 Feb 2023Last reviewed: 9 May 2025 At Replay, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy. Remember that your use of Replay's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use. If you have a disability, you may access this Privacy Policy in an alternative format by contacting [support@replay.io](mailto:support@replay.io). ## Privacy Policy Table of Contents **What this Privacy Policy covers** **Personal Data** - Categories of Personal Data We Collect - Categories of Sources of Personal Data - Our Commercial or Business Purposes for Collecting Personal Data **How We Share Your Personal Data** **Tracking Tools and Opt-Out** **Data Security and Retention** **Personal Data of Children** **California Resident Rights** **Other State Law Privacy Rights** **Transfers of Personal Data** **Changes to this Privacy Policy** **Contact Information** ## What this Privacy Policy Covers This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage. ## Personal Data ### Categories of Personal Data We Collect This chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Category of Personal Data	Examples of Personal Data We Collect	Categories of Third Parties With Whom We Share this Personal Data
Profile or Contact Data	First and last name Email Google Account information including user's photograph	Service Providers Analytics Partners
Payment Data	Payment card type Full number and last 4 digits of payment card Expiration date of payment card Payment card security code Billing address, phone number and email	Service Providers (specifically our payment processing partner, currently Stripe Inc.)
Device/IP Data	IP address Type of device/operating system/browser used to access the services Network data	Service Providers Analytics Partners
Web Analytics	Web page interactions Referring webpage/source through which you accessed the services Network data	Service Providers Analytics Partners
User Data	Session data	Parties users authorize access Authenticate

### Changes to this Privacy Policy We collect Personal Data about you from the following categories of sources: - **You** - When you provide such information directly to us. - When you create an account or use our interactive tools and Services. - When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires. - When you send us an email or otherwise contact us. - When you use the Services and such information is collected automatically. - Through Cookies (defined in the “Tracking Tools and Opt-Out” section below). - If you use a location-enabled browser, we may receive information about your location. - If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices. - **Third Parties** - Vendors - We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support. - We may use vendors to obtain information to generate leads and create user profiles. - Social Networks - If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us. ### Our Commercial or Business Purposes for Collecting Personal Data - **Providing, Customizing and Improving the Services** - Creating and managing your account or other user profiles. - Processing orders or other transactions; billing. - Providing you with the products, services or information you request. - Meeting or fulfilling the reason you provided the information to us. - Providing support and assistance for the Services. - Improving the Services, including testing, research, internal analytics and product development. - Personalizing the Services, website content and communications based on your preferences. - Doing fraud protection, security and debugging. - Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”). - **Marketing the Services** - Marketing and selling the Services. - **Corresponding with You** - Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Replay or the Services. - Sending emails and other communications according to your preferences or that display content that we think will interest you. - **Meeting Legal Requirements and Enforcing Legal Terms** - Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities. - Protecting the rights, property or safety of you, Replay or another party. - Enforcing any agreements with you. - Responding to claims that any posting or other content violates third-party rights. - Resolving disputes. We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice. ## How We Share Your Personal Data We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.‍ - **Service Providers.** - These parties help us provide the Services or perform business functions on our behalf. They include: - Hosting, technology and communication providers. - Security and fraud prevention consultants. - Support and customer service vendors. - Payment processors. - Our payment processing partner Stripe, Inc. (“Stripe”) collects your voluntarily-provided payment card information necessary to process your payment. - Please see Stripe’s terms of service and privacy policy for information on its use and storage of your Personal Data. - **Analytics Partners.** These parties provide analytics on web traffic or usage of the Services. They include: - Companies that track how users found or were referred to the Services. - Companies that track how users interact with the Services. - **Parties You Authorize, Access or Authenticate.** - Third parties you access through the services. - Social media services. - Other users. ### Legal Obligations We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above. ### Business Transfers All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices. ### Data that is Not Personal Data We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you. ## Tracking Tools and Opt-Out The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time. We use the following types of Cookies: - **Essential Cookies.** Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable. - **Performance/Analytical Cookies.** Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Mixpanel, Inc. (“Mixpanel”) uses cookies in connection with its analytics services. Mixpanels’s ability to use and share information collected by their analytics services about your visits to the Services is subject to the Mixpanel Terms of Use and the Mixpanel Privacy Policy. You have the option to opt-out of Mixpanel’s use of Cookies by visiting the Mixpanel Privacy Policy at [https://mixpanel.com/legal/privacy-policy/](https://mixpanel.com/legal/privacy-policy/). You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit [http://www.allaboutcookies.org/](http://www.allaboutcookies.org/) or [https://ico.org.uk/for-the-public/online/cookies/](https://ico.org.uk/for-the-public/online/cookies/) if you are located in the European Union. ## Data Security and Retention We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure. We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally. ## Personal Data of Children As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at [support@replay.io](mailto:support@replay.io). ## California Resident Rights If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at [support@replay.io](mailto:support@replay.io). ### Access You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information: - The categories of Personal Data that we have collected about you. - The categories of sources from which that Personal Data was collected. - The business or commercial purpose for collecting or selling your Personal Data. - The categories of third parties with whom we have shared your Personal Data. - The specific pieces of Personal Data that we have collected about you. If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient. ### Deletion You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request. ### Exercising Your Rights To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request. We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request. You may submit a Valid Request using the following methods: - Email us at: [support@replay.io](mailto:support@replay.io) You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf. ### Personal Data Sales Opt-Out and Opt-In We will not sell your Personal Data, and have not done so over the last 12 months. To our knowledge, we do not sell the Personal Data of minors under 16 years of age. ### We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you. ## Other State Law Privacy Rights ### California Resident Rights Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at [support@replay.io](mailto:support@replay.io). ### Nevada Resident Rights If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at [support@replay](mailto:support@replay.io).io with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Replay does not sell personal data. ## Transfers of Personal Data The Services are hosted and operated in the United States (“U.S.”) through Replay and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Replay in the U.S. and will be hosted on U.S. servers, and you authorize Replay to transfer, store and process your information to and in the U.S., and possibly other countries. ## Changes to this Privacy Policy We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Replay website, by sending you an email and/or by so me other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. ## Contact Information If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at: - [support@replay.io](mailto:support@replay.io) - 548 Market St, PMB 78081, San Francisco, CA 94104 --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Terms of Use: Replay Services Agreement **Canonical URL:** https://www.replay.io/terms-of-service --- # Terms of Use Effective date: 28 MAR 2023Last reviewed: 9 May 2025 Welcome to Replay. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at: - [support@replay.io](mailto:support@replay.io) - 548 Market St, PMB 78081, San Francisco, CA 94104 These Terms of Use (the “Terms”) are a binding contract between you and RECORD REPLAY INC. (“Replay,” “we” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the [Privacy Policy](https://www.replay.io/privacy-policy). **Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.** **Please read these Terms carefully**. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. **PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.** **ARBITRATION NOTICE AND CLASS ACTION WAIVER:** EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ## Will these Terms ever change? We are constantly trying to improve our Services, so these Terms may need to change along with our Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at replay.io, send you an email, and/or notify you by some other means. If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes. Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us. ## What about my privacy? Replay takes the privacy of its users very seriously. For the current Replay Privacy Policy, please [click here](https://www.replay.io/privacy-policy). ### Children’s Online Privacy Protection Act The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. We do not knowingly collect or solicit personally identifiable information from children under 13 years of age; if you are a child under 13 years of age, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided us personal information, please contact us at [support@replay.io](mailto:support@replay.io). ## What are the basics of using Replay? You may be required to sign up for an account, select a password and user name (“Replay User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Replay User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. Additionally, you may be able to access certain parts or features of the Services by using your account credentials from other services (each, a “Third Party Account”), such as those offered by Google. By using the Services through a Third Party Account, you permit us to access certain information from such account for use by the Services. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on your Third Party Account. You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf). If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization’s or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity). You will only use the Services for your own internal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law. You will not share your Replay User ID, account or password with anyone, and you must protect the security of your Replay User ID, account, password and any other access tools or credentials. You’re responsible for any activity associated with your Replay User ID and account. ## What about messaging? As part of the Services, you may receive communications through the Services, including messages that Replay sends you (for example, via email). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages. ## Are there restrictions in how I can use the Services? You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Submission (as those terms are defined below), to the Services, or otherwise use or interact with the Services, in a manner that: - infringes or violates the intellectual property rights or any other rights of anyone else (including Replay); - violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Replay; - is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable; - jeopardizes the security of your Replay User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you); - attempts, in any manner, to obtain the password, account, or other security information from any other user; - violates the security of any computer network, or cracks any passwords or security encryption codes; - runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure); - “crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means); copies or stores any significant portion of the Content; or - decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services. A violation of any of the foregoing is grounds for termination of your right to use or access the Services. ## What are my rights in the Services? The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below) and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Replay's) rights. Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from us. You understand that Replay owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply. ## What about anything I contribute to the Services – do I have to grant any licenses to Replay or to other users ### User Submissions Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission”. Some User Submissions may be viewable by other users. You are solely responsible for all User Submissions you contribute to the Services. You represent that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. You agree that you will not post, upload, share, store, or otherwise provide through the Services any User Submissions that: (i) infringe any third party's copyrights or other rights (e.g., trademark, privacy rights, etc.); (ii) contain sexually explicit content or pornography; (iii) contain hateful, defamatory, or discriminatory content or incite hatred against any individual or group; (iv) exploit minors; (v) depict unlawful acts or extreme violence; (vi) depict animal cruelty or extreme violence towards animals; (vii) promote fraudulent schemes, multi-level marketing (MLM) schemes, get rich quick schemes, online gaming and gambling, cash gifting, work from home businesses, or any other dubious money-making ventures; or (viii) that violate any law. ### Licenses In order to display your User Submissions on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in those User Submissions (see below for more information). Please note that all of the following licenses are subject to our [Privacy Policy](https://www.replay.io/privacy-policy) to the extent they relate to User Submissions that are also your personally-identifiable information. For all User Submissions, you hereby grant Replay a license to translate, modify (for technical purposes, for example, making sure your content is viewable on a mobile device as well as a computer) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in User Submissions is not affected. If you store a User Submission in your own personal Replay account, in a manner that is not viewable by any other user except you (a “Personal User Submission”), you grant Replay the license above, as well as a license to display, perform, and distribute your Personal User Submission for the sole purpose of making that Personal User Submission accessible to you and providing the Services necessary to do so. If you share a User Submission in a manner that only certain specified users can view (for example, a private message to one or more other users) (a “Limited Audience User Submission”), then you grant Replay the licenses above, as well as a license to display, perform, and distribute your Limited Audience User Submission for the sole purpose of making that Limited Audience User Submission accessible to such other specified users, and providing the Services necessary to do so. Also, you grant such other specified users a license to access that Limited Audience User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services. If you share a User Submission publicly on the Services and/or in a manner that more than just you or certain specified users can view, or if you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (each of the foregoing, a “Public User Submission”), then you grant Replay the licenses above, as well as a license to display, perform, and distribute your Public User Submission for the purpose of making that Public User Submission accessible to all Replay users and providing the Services necessary to do so, as well as all other rights necessary to use and exercise all rights in that Public User Submission in connection with the Services and/or otherwise in connection with Replay's business. Also, you grant all other users of the Services a license to access that Public User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services. You agree that the licenses you grant are royalty-free, perpetual, sublicensable, irrevocable, and worldwide, provided that when you delete your Replay account, we will stop displaying your User Submissions (other than Public User Submissions, which may remain fully available) to other users (if applicable), but you understand and agree that it may not be possible to completely delete that content from Replay's records, and that your User Submissions may remain viewable elsewhere to the extent that they were copied or stored by other users. Certain features of the Services allow you to share information with others, including through your social networks or other Third Party Accounts. When Content is authorized for sharing, we will clearly identify the Content you are authorized to redistribute and the ways you may redistribute it, usually by providing a “share” button on or near the Content. If you share information from the Services with others through your Third Party Accounts, such as your social networks, you authorize Replay to share that information with the applicable Third Party Account provider. Please review the policies of any Third Party Account providers you share information with or through for additional information about how they may use your information. If you redistribute Content, you must be able to edit or delete any Content you redistribute, and you must edit or delete it promptly upon our request. Finally, you understand and agree that Replay, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so. ## What if I see something on the Services that infringes my copyright? In accordance with the DMCA, we’ve adopted the following policy toward copyright infringement. We reserve the right to (1) block access to or remove material that we believe in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users and (2) remove and discontinue service to repeat offenders. **Procedure for Reporting Copyright Infringements.** If you believe that material or content residing on or accessible through the Services infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to Replay's Designated Agent to Receive Notification of Claimed Infringement (our “Designated Agent,” whose contact details are listed below): - A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed; - Identification of works or materials being infringed; - Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Company is capable of finding and verifying its existence; - Contact information about the notifier including address, telephone number and, if available, email address; - A statement that the notifier has a good faith belief that the material identified in (1)(c) is not authorized by the copyright owner, its agent, or the law; and - A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner. **Once Proper Bona Fide Infringement Notification is Received by the Designated Agent.** Upon receipt of a proper notice of copyright infringement, we reserve the right to: - remove or disable access to the infringing material; - notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and - terminate such content provider's access to the Services if he or she is a repeat offender. **Procedure to Supply a Counter-Notice to the Designated Agent.** If the content provider believes that the material that was removed (or to which access was disabled) is not infringing, or the content provider believes that it has the right to post and use such material from the copyright owner, the copyright owner's agent, or, pursuant to the law, the content provider may send us a counter-notice containing the following information to the Designated Agent: - A physical or electronic signature of the content provider; - Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled; - A statement that the content provider has a good faith belief that the material was removed or disabled as a resolt of mistake or misidentification of the material; and - Content provider's name, address, telephone number, and, if available, email address, and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the content provider’s address is located, or, if the content provider's address is located outside the United States, for any judicial district in which Company is located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the Designated Agent, Company may, in its discretion, send a copy of the counter-notice to the original complaining party informing that person that Company may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider accused of committing infringement, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at Company's discretion. Please contact Replay's Designated Agent at the following address: Record Replay Inc. Attn: DMCA Designated Agent Brian Hackett 548 Market St, PMB 78081, San Francisco, CA 94104 [support@replay.io](mailto:support@replay.io) ## Who is responsible for what I see and do on the Services? Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. The Services may contain links or connections to third-party websites or services that are not owned or controlled by Replay. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Replay is not responsible for such risks. Replay has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Replay will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service. Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Replay shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site or Services, or between users and any third party, you agree that Replay is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Replay, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You shall and hereby do waive California Civil Code Section 1542 or any similar law of any jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” ## Will Replay ever change the Services? We’re always trying to improve our Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice. ## Do the Services cost anything? The Services may be free or we may charge a fee for using the Services. If you are using a free version of the Services, we will notify you before any Services you are then using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services. Note that if you elect to receive text messages through the Services, data and message rates may apply. Any and all such charges, fees or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees or costs may apply to your use of the Services. - **Paid Services.** Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please see our Paid Services page for a description of the current Paid Services. Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms. - **Billing.** We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Currently, we use Stripe, Inc. as our Payment Processor. You can access Stripe’s Terms of Service at [https://stripe.com/us/checkout/legal](https://stripe.com/us/checkout/legal) and their Privacy Policy at [https://stripe.com/us/privacy](https://stripe.com/us/privacy). We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment. - **Payment Method.** The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand. Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO ACCOUNT SETTINGS. - **Current Information Required.** YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT [ACCOUNT SETTINGS](https://app.replay.io/?settings). IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE. - **Change in Amount Authorized.** If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. - **Auto-Renewal for Paid Services.** Unless you opt out of auto-renewal, which can be done through your [account settings](https://app.replay.io/?settings), any Paid Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your Paid Services at any time, go to [account settings](https://app.replay.io/?settings). If you terminate a Paid Service, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring monthly basis, you must cancel the applicable Paid Service through your [account settings](https://app.replay.io/?settings) or terminate your REPLAY account before the end of the recurring TERM. Paid Services cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, REPLAY will not refund any fees that you have already paid. - **Reaffirmation of Authorization.** Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service. ## What if I want to stop using the Services? You’re free to do that at any time by contacting us at[support@replay.io](mailto:support@replay.io); please refer to our [Privacy Policy](https://www.replay.io/privacy-policy) as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. Replay is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Replay has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important User Submissions you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of Replay. If you have deleted your account by mistake, contact us immediately at [support@replay.io](mailto:support@replay.io) – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement. ## What else do I need to know? **Warranty Disclaimer.** Replay and its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Replay and all such parties together, the “Replay Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Replay Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Replay Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. THE SERVICES AND CONTENT ARE PROVIDED BY REPLAY (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. **Limitation of Liability.** TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE REPLAY PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO REPLAY IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU. **Indemnity.** You agree to indemnify and hold the Replay Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder). Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Replay's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent. **Choice of Law.** These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to the conflicts of laws provisions thereof. **Arbitration Agreement.** Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Replay and limits the manner in which you can seek relief from Replay. Both you and Replay acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Replay's officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof. - Arbitration Rules; Applicability of Arbitration Agreement. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in Santa Clara County, California. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. - Costs of Arbitration. The Rules will govern payment of all arbitration fees. Replay will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Replay will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. - Small Claims Court; Infringement. Either you or Replay may assert claims, if they qualify, in small claims court in Santa Clara County, California or any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. - Waiver of Jury Trial. YOU AND REPLAY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Replay are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Replay over whether to vacate or enforce an arbitration award, YOU AND REPLAY WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge. - Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Replay is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below. - Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 548 Market St, PMB 78081, San Francisco, CA 94104, postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement. - Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Replay to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Replay agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, Santa Clara County, California, or the federal district in which that county falls. - Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Replay. **Miscellaneous.** You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that the Replay may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Replay agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Replay, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Replay, and you do not have any authority of any kind to bind Replay in any respect whatsoever. Except as expressly set forth in the section above regarding the arbitration agreement, you and Replay agree there are no third-party beneficiaries intended under these Terms. --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about) --- # Security and Privacy at Replay **Canonical URL:** https://www.replay.io/security-and-privacy --- # Security & Privacy Effective date: 28 MAR 2023Last reviewed: 27 May 2025 ## Compliance reporting Replay.io continuously monitors and reports primarily using System and Organization Controls (SOC) 2 Type 2. To receive a copy of the report please contact [Support](mailto:support@replay.io). ## Our Approach to Secure Development Replay employs a secure Software Development Lifecycle ("SDLC") to manage updates to the infrastructure and application. Key features of our SDLC include: - Code reviews - Source control access restrictions - Source code dependency scanning - Comprehensive audit & deployment logging - Separated testing and production environments ## Our Approach to Encryption We maintain strict encryption standards and you can rest assured that your data is encrypted both in transit and at rest. Highlights of our encryption program includes: - A+ Rating from SSL Labs around the SSL configuration of the application. - Minimum requirement of TLS v1.2 for encryption in transit. - AES 256 encryption used for data at rest. ## Our Approach to Authentication We support single sign-on via Google SAML 2.0, which includes Multi Factor Authentication, automated account provisioning/revocation and other features. We leave the controls in the hands of our users. ## Our Approach to Access Control Replay follows the principle of least privilege to all access granted within the organization. Access to key systems is also reviewed at least annually to ensure that access and permissions remain appropriate. In addition, multi-factor authentication is enabled for users to further protect the application and infrastructure. ## Our Approach to Network Security Replay takes network security very seriously and has worked hard to ensure the network is configured to protect our customer's data. Our controls include: - Security team reviews of the firewall rules. - Intelligent Threat Detection Tools constantly monitoring the environment. ## Our Approach to Privacy The privacy of everyone who uses our software must be respected. Replay has the power to see everything that happens in a program, and with that comes an immense responsibility to keep customer's data safe. We will maintain user privacy even if it prevents certain features from being built. Replay does the following to ensure privacy is maintained: - Minimize data collection - Replay does not sell customer data - Customer data is not accessed through Replay's normal course of business - Replay does not view or analyze your Replay's without your explicit permission ## Our Approach to Session Replay Replay uses session analytics to diagnose issues after the fact and better understand how to improve the product. - Session analytics can be disabled in Preferences - Sensitive user information is redacted - Intellectual property such as source code, filenames, and runtime data is redacted - Replay's [DevTools](https://github.com/RecordReplay/devtools) are publicly available and we appreciate feedback on fields that should be redacted ## Additional Information This Security Overview is a summary of our information security framework. Please don't hesitate to reach out with questions at [security@replay.io](mailto:security@replay.io). --- ## Links - [Replay Home](https://www.replay.io) - [Documentation](https://docs.replay.io) - [Pricing](https://www.replay.io/pricing) - [About](https://www.replay.io/about)